3CX IP-PBX Features List |
3CX SMB | 3CX PRO | 3CX ENT |
|---|---|---|---|
| Extensions | ≤ 10 | Unlimited | Unlimited |
| Apps: Windows and Web Client, iOS, Android |  |
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| Phone Directory | |
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| Headset Integration | |
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| Call Parking / Pickup | |
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| Call Logging | |
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| Ring Groups | |
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| Choose SIP Trunk | ≤ 6 | |
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| Auto Attendant | |
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| Inbuilt SBC for Offsite Phones | |
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| BLF Busy Lamp Field | |
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| Multi-level IVR | |
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| Voicemail Transcription | |
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| Intercom / Paging / PA Announcements | |
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| Integrated Fax Server | |
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| VMware / Hyper-V / KVM | |
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| Custom FQDN | |
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| Custom SMTP Server | |
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| MS 365 Integration | |
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| Google Workspace | |
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| Hotel PBX (Self-managed only) | |
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| Multi-Tenant (16SC+) | |
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| Grafana Reporting (16SC+) | |
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| Data Connectors (PostgreSQL/Google BigQuery/Grafana) (16SC+) | |
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Video Conferencing |
3CX SMB | 3CX PRO | 3CX ENT |
|---|---|---|---|
| 3CX Link | |
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| Polls | |
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| PDF Sharing | |
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| Screen Sharing | |
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| Remote Assistance | |
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| Whiteboard | |
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| YouTube Integration | |
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| Maximum no. of participants | 25 | 100 | 250 |
Live Chat & Messaging |
3CX SMB | 3CX PRO | 3CX ENT |
|---|---|---|---|
| Live Chat | ≤ 10 | |
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| ‘3CX Talk’ Link | |
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| WhatsApp Integration | |
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| Facebook Integration | |
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| SMS & MMS | |
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| Chat Reports | |
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Call Center Features |
3CX SMB | 3CX PRO | 3CX ENT |
|---|---|---|---|
| Call Queues | |
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| Call Recording | |
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| SLA Alerting | |
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| Switchboard | |
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| Wallboard | |
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| Callback | |
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| Barge in / Listen in / Whisper | |
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| Call Reports | |
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| CRM Integration | |
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Enterprise Features
| Enterprise Features | 3CX SMB | 3CX PRO | 3CX ENT |
|---|---|---|---|
| Call Flow Designer | |
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| Hot Desking | |
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| Scheduled Restore | |
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| Connect Remote Offices (Bridges) | |
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| Inbuilt Failover | |
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| Start / Stop Call Recording Rights | |
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| Custom IP Phone Logo | |
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| Standby License | |
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| MS Teams Direct Routing Integration (16SC+) | |
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| Xapi/Call API (8SC+) | |
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| Onboard MCU (32SC+) | |
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| Skill-based Routing | |
AI Features
| AI Features | 3CX SMB | 3CX PRO | 3CX ENT |
|---|---|---|---|
| Voicemail Transcription (8SC and up 3CX AI will transcribe free) |
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| Google Gemini Support PRO – Voicemail Only |
(VM) |
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| Open AI PRO – Voicemail Only |
(VM) |
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| Call Transcription | |
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| Call Analytics | |
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| 3CX AI | |